Calidad de servicio y satisfacción del usuario en el consultorio externo de odontoestomatología del Hospital de Huaycán: 2019

Abstract

The purpose of this research was to determine the relationship between quality of service and user satisfaction in the external dental office of the Huaycán Hospital in 2019. The type of research was non-experimental, cross-sectional, hypothetical deductive and correlational level. The target of study population was made up of users or family members of legal age who were treated at the external dental office of odontostomatology, sample consisted of 40 users and the sampling type was non-probabilistic due to convenience for the quarantine due to the Covid-19. To collect the data on the variables, were used as the survey technique and as the instrument, the questionnaire containing 38 questions. It had as general hypothesis: The quality of service is directly related to user satisfaction in the external dental office of Huaycán Hospital in 2019, which was statistically determined, resulting in a correlation coefficient equal to 0.564, therefore it is a considerable positive relationship. Thus, it is concluded that better the quality of service, the most satisfied pacients.